Frequently Asked Questions

Your guide to custom gaming gear and support.

What kind of products does eXtremeRate Retail offer?

We specialize in high-quality gaming accessories, including custom controller shells, buttons, LED kits, and specialized repair tools for consoles like PlayStation, Xbox, and Nintendo Switch.

Do I need technical skills to install your DIY kits?

While some kits require basic disassembly of your controller, we provide comprehensive step-by-step video tutorials on YouTube to guide you through the entire installation process.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping times vary by destination.

What is your return policy for electronics and shells?

We offer a 30-day return policy for items in their original, unused condition. Please note that we cannot accept returns for items that have been damaged during a failed installation attempt.

Are your products covered by a warranty?

Yes, all eXtremeRate products come with a 90-day manufacturer warranty covering any functional defects or quality issues under normal use conditions.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.